Overview
AV Plans GFM, a child brand of GFM Holdings LLC, is committed to customer satisfaction. This Refund Policy explains when and how you may request a refund for a subscription purchased through us.
Refund Eligibility
- Refund requests must be submitted within 30 days of the original purchase or auto-renewal charge.
- The subscription must not have been used in a manner that violates the publisher’s end-user license agreement.
- Activation keys that have been redeemed may be subject to a partial refund depending on the publisher’s policy.
Non-Refundable Items
- Plans cancelled outside the 30-day window.
- Add-on services that have been fully delivered.
- Fees imposed by third-party payment processors or currency conversion charges.
How to Request a Refund
To initiate a refund, call our support line at (771) 249-8311. Please have the following information ready:
- Order or invoice number.
- Name on the order.
- Reason for the refund request.
Processing Time
Approved refunds are issued to the original payment method within 7–10 business days. Depending on your bank or card issuer, it may take additional time for the refunded amount to appear on your statement.
Chargebacks
We ask that you contact us first before initiating a chargeback with your bank. Most disputes can be resolved more quickly directly through our support team.
Contact
Questions about this policy may be directed to:
GFM Holdings LLC — AV Plans GFM
Windsor, CT 06095, USA
Phone: (771) 249-8311